Prominent Orlando citizens commissioned best-selling author Brett Arquette to work undercover at Orlando Health as a nursing assistant to discover why Orlando’s favorite hospital chain has been going downhill. Arquette took a year out of his life to first work as a certified nursing assistant at Orlando Health’s Dr. Phillips hospital, then as an EKG Tech at ORMC. To round out his narrative, Arquette also worked undercover at Advent Health for comparison purposes. Arquette writes that his year-and-a-half odyssey in the medical profession has changed his perspective on life and suggests that this book might change yours as well. Yes, Arquette dives headfirst into the nitty-gritty of how these healthcare agencies operate, but his ground-breaking narrative also floats on the ebbing tide of healthcare philosophy.

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Prologue

Chapter 1 - Getting Educated

Chapter 2 - Getting Hired

Chapter 3 - My First Day

Chapter 4 - A Teaching Hospital

Chapter 5 - Rules are Rules

Chapter 6 - Soldiers and Generals

Chapter 7 - Technology

Chapter 8 - Thibaut van Marcke

Chapter 9 - Facilities

Chapter 10 - Getting Written Up

Chapter 11 - Innovation at Orlando Health

Chapter 12 - EKG Tech at Orlando Health

Chapter 13 - Getting Fire at Orlando Health

Chapter 14 - Medicalizing non-Medical Staff

Chapter 15 - Getting Hired at Advent

Chapter 16 - Mental Health

Chapter 17 - Christmas in the Hospital

Chapter 18 - Niceties

Chapter 19 - Death with Dignity

Chapter 20 - The Rabbit Hole

Chapter 21 - Re-Inventing the Modern Hospital

Chapter 22 - Waste

Chapter 23 - Licensing

Chapter 24 - Staffing

Chapter 25 - Summary